CAREERS

Job Description

• Job Title: Bank Operations Associate

• Classification: Full-time

• Reports To: Deposit Operations Manager

• FLSA Status: Non-Exempt

• Department: New Horizon Bank

• Review Date: 11/29/2023

Summary:

Perform general operations functions including deposits, payments, debit cards and other tasks included in the bank’s core systems. Perform daily activities in compliance with all established policies and procedures. Responsible for the daily functions pertaining to ACH Services, Deposit Services, Exception Processing, Wire Transfers, Digital Banking functions, department workflow and ensuring day-to-day functions are accurate, complete and documented as well as provide both technical and professional support. Assists in the development and implementation of programs and strategies to satisfy policies and meet organizational goals. Performs duties in compliance with regulatory requirements including, but not limited to, BSA, USA Patriot Act and AML.

Responsibilities

• Resolve outstanding items in general ledger.
• Perform research and adjustments.
• Perform as back-up for currency orders and wire transfers.
• Reconcile correspondent bank statement weekly and end of the month. Review statement daily.
• Develop and maintain a working knowledge of bank products and services.
• Assemble information for external and internal auditors for audits.
• Performs daily activities of back-office branch items processing including incoming and outgoing wires, currency orders, return items, NSF, stop payments, customer notices, non-posted transactions, Bill Pay, ATM transactions, ACH processing, fraud suspect transactions, verification of mobile deposits, verification of remote deposit capture deposits, and other deposit account operations.
• Assist with operational functions of Bank’s Fintech partnerships.
• Assist with the Bank’s year-end reporting requirements including IRS tax reporting.
• Assist in special projects, such as year-end audits and regulatory examination preparation.
• Research and analyze problems for customers, branches and departments, relating to the Deposit Operations area and resolve issues promptly.

Knowledge

• Bachelor’s degree or the equivalent combination of education and experience.
• Overall understanding and working knowledge of bank operational procedures, compliance, banking and/or audit experience.
• Working knowledge of Federal and State banking regulations as they pertain to operational functions.
• Basic input, output, error correction, general ledger account structure, and knowledge of electronic funds transfer is highly desired.

Experience

• A minimum of 3 years previous bank operations experience or related areas.
• Additional experience in other areas of a bank would be beneficial, especially in a branch environment.
• Ability to research, interpret, analyze and report operational data.
• Excellent verbal and written skills.
• Proficient or must become proficient in Core Processing System, Outlook, Word, and Excel applications.
• Ability to make sound decisions, prioritize work, meet deadlines and work in a team environment.

Additional skills

• Must have the ability to listen, reason, and interact with others.
• The ability to exercise self-control and work under possible stressful conditions is necessary.
• Must have the ability to collect, analyze and interpret data and conduct research to solve deposit-related problems.

Job Type:  Full-time, hourly non-exempt

Pay range:  $20-30/hour (based on experience)

Schedule:  8-hour shift Monday-Friday

Work Location:  Office setting, in-person

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:  3 years

Physical setting:  Office

Schedule: 8 hour shift Monday to Friday

Ability to commute/relocate:  Powhatan, VA  23139:  Reliably commute or planning to relocate before starting work (Required)

Experience:  bank operations:  3 years (Required)

Work Location: In person